At Right The 1st Time, we’re committed to delivering consistent, high-quality cleaning services in Indianapolis that leave your home or office fresh, sanitized, and truly cared for. Here are answers to our most common questions.
Our professional cleaners are full-time W-2 employees, not independent contractors. They undergo background checks, drug testing, and ongoing training using our proven, step-by-step cleaning system. You can trust them in your space; they’re reliable, respectful, and take pride in their work.
We provide various residential cleaning services, including standard, deep cleaning, one-time, and recurring maid services. Our deep cleaning focuses on built-up dirt and hard-to-reach areas to ensure a thorough clean. For ongoing maintenance, we offer recurring cleaning to keep your home fresh. Additionally, we cater to commercial cleaning needs with customized plans for offices, shops, and common areas, and we support move-in and move-out cleans tailored to your requirements.
We do not offer one-size-fits-all rates because every home is different. Instead, we provide transparent, no-obligation quotes after a quick conversation about your space. Our pricing is customized based on several factors, including:
We don’t offer fully automated online booking because we value personal conversation for the best results.
To help us deliver the best possible results, it is helpful to pick up loose clutter, toys, clothing, dishes, and other personal items before we arrive. Clearing countertops and tabletops allows our Cape Crew to spend more time focusing on the detailed cleaning tasks that make the biggest difference in your home.
We love pets and are happy to work in homes with furry family members. To keep both your pets and our team safe, we ask that pets be secured or crated if they are anxious around new people, easily startled, or show any signs of aggression. This allows our technicians to focus fully on cleaning while ensuring everyone remains safe and comfortable.
We provide cleaning checklists so you always know what to expect.
To ensure safety and efficiency, we typically do not:
Let us know your preferences, and we can customize accordingly.
At Right The 1st Time, we use only eco-friendly, non-toxic cleaning products that are safe for your family, your pets, and your home. Over the years, we have invested significant time researching and testing products to find what truly delivers exceptional results.
Rather than chasing flashy trends or choosing inexpensive products that don’t perform, we focus on using high-quality, professional-grade solutions that clean effectively while protecting your surfaces and indoor air quality.
Our commitment is simple: use the best products available to provide the highest quality cleaning possible. Our Cape Crew arrives fully equipped with everything needed, so you never have to worry about supplying a thing.
It depends on your lifestyle; that’s why we offer flexible, contract-free scheduling options:
If your cleaning is scheduled for Friday and you cancel on Wednesday, that is a 2-day notice, and a 50% fee applies.
If your cleaning is scheduled for Friday and you cancel on Tuesday (or earlier), that is a 3+ day notice, and there is no charge.
Weekend Note: Our office closes at 5 PM on Fridays. Any changes after that for a Monday appointment are considered same-day cancellations.
COVID Note: If you’re sick or have been exposed to COVID, just let us know – a one-time reschedule grace period will be granted.
We reserve this time specifically for you, and last-minute changes make it difficult to fill your spot, which directly impacts our team. We appreciate your understanding!
If Right The 1st Time, LLC needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP.
Your satisfaction is our priority. If you’re not completely happy with any part of the cleaning, contact us within 24 hours, and we’ll return at no extra charge to make it right.
Yes, we carry full liability insurance and workers’ compensation. You are not responsible for employment taxes, injuries, or related liabilities. Your peace of mind is important to us.
We proudly serve Indianapolis and surrounding communities, including Carmel, Fishers, Greenwood, Franklin, Noblesville, Westfield, Zionsville, Beech Grove, McCordsville, New Palestine, and more.
Yes! We provide reliable office, retail, and light commercial cleaning with flexible scheduling (including after-hours) to minimize disruption. Our team keeps workspaces professional, sanitary, and inviting.
Initial or deep cleans address built-up dirt, grime, and details that recurring maintenance then keeps under control. This sets the standard for future visits and ensures lasting results.
